Orders placed by 2pm EST ship the same day
We offer the best shipping rates possible, always choosing Priority and First Class mail instead of ground, which is significantly slower.
We ship to the entire United States using USPS.
Shipments outside the United States are made with First Class International (USPS). Transit time is 7-14 business days, but may be longer during the holidays or potential Customs Delays. We ship to the following Nations:
- New Zealand
Middle East Region
- United Arab Emirates
- Saudi Arabia
EU (European Union) States
- Hong Kong
- South Korea
African / Indian Ocean
- South Africa
Don’t see your country listed and still want our products? Send us a message from the contact page (or email email@example.com) and we’ll try to work something out.
After your order has been shipped, you will receive a tracking number and link to track your package until it reaches your destination.
Returns and Claims
If you are unsatisfied with any product purchased in the last 30 days, please let us know. We’ll do our best to make you happy. If you have received a damaged or incorrect order, please email firstname.lastname@example.org.
All opened products incur a 35% restocking fee. If we made a mistake, we will pay for the return shipment. However, if the reason for your return is due to personal preference (i.e. you decided that you don’t like the taste of the mate), you will be responsible for the cost of mailing the item back to us.
Simply go to your account page and select the items you wish to return to us. Email us the item name and invoice number and we’ll guide you through the process to generate a return label. You will have a choice of store credit, refund, or item replacement.